Refund policy
Last updated: March 17, 2026
At Noumair, we want our customers in the United States, the United Kingdom, and Australia to shop with total peace of mind. If your purchase isn’t exactly what you expected, we provide a clear and hassle-free return process.
30-Day Return Window
You have 30 days from the date your package is delivered to request a return. To be eligible for a refund, items must be:
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Unused and in the same condition as received.
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In the original packaging with all tags and accessories included.
No Restocking Fees
We believe in fair service. Noumair does not charge any restocking fees for returned items.
Return Shipping Costs
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Defective or Incorrect Items: If we made a mistake (damaged, faulty, or wrong item), we will cover 100% of the return shipping costs.
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Personal Reasons: If you are returning an item due to a change of heart, wrong size, or preference (customer remorse), the return shipping costs are the responsibility of the customer. This includes any applicable courier fees or local taxes.
How to Start Your Return
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Contact Us: Send an email to info@noumair.com with your order number and the reason for your return.
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Prepare the Package: Securely repack the item in its original box, ensuring all paperwork and tags are inside.
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Ship It Back: Once our team approves your request, you will receive detailed instructions and the return address via email.
Refunds & Processing
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Inspection: After receiving your return, our quality control team will inspect the item to ensure it meets our conditions.
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Approval: Once approved, your refund will be issued to your original payment method.
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Timeline: Most refunds are visible in your account within 7 business days, depending on your financial institution.
Exchanges & Cancellations
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Exchanges: Looking for a different color or size? Email us at info@noumair.com and we will help you arrange a swift exchange.
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Order Cancellations: You may request a cancellation within 12 hours of placing your order. If the order has already entered the shipping phase, we cannot stop the delivery, and our standard return process will apply.
Non-Returnable Items
For health, hygiene, and safety reasons, specific products are excluded from our return policy. These items will be clearly identified as “Non-Returnable” on their respective product pages.
Contact
Shop Name: Noumair
Business Address: 42 US-7, Middlebury, Vermont, 05753, United States
Contact Form: Get in touch
Email: info@noumair.com
Phone: +1 (570) 257-6495
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)
Note: We strive to respond to all inquiries within 24 hours on business days.
